Privacy Policy

Healers Global ("we", "our", or "us") operates emergency air ambulance, aeromedical evacuations, commercial medical escorts, and bedside-to-bedside patient repatriation services worldwide. We are committed to safeguarding the confidentiality, privacy, and security of all medical and personal data entrusted to us by patients, families, and healthcare providers.

1. Collection of Health and Medical Information

Due to the critical nature of our aeromedical transportation operations, we collect specialized medical, clinical, and logistical information, including but not limited to:

• Patient clinical diagnostic reports, physician Fit-to-Fly notes, and hospital discharge summaries.
• Real-time telemetry and intensive care equipment requirements (ventilators, oxygen flow rates, cardiac monitoring).
• Passport, visa, and civil aviation passenger manifest details required for landing clearances.
• Contact details of next-of-kin, referring hospital physicians, and receiving super-specialty institutions.

2. Use of Information

Patient information is utilized solely for clinical flight operations, ensuring in-flight patient safety, securing emergency airspace clearances, and coordinating ambulance ground transfers. We never sell, rent, or commercialize patient data.

3. Data Sharing with Authorized Entities

Information is strictly shared only with:

• Civil aviation authorities, border customs, and immigration control for statutory flight clearance approvals.
• Treating flight medical doctors, flight nurses, and attending physicians at receiving hospitals.
• Authorized third-party administrators (TPAs), insurers, or assistance providers approved by the family.

4. Security Standards & Retention

We adhere to strict data security measures, encrypted transfer channels, and physical operational controls in accordance with international healthcare information protection principles. Clinical logs are retained only for legally mandated medical record compliance.

5. Contact Our Privacy Officer

For inquiries regarding our patient privacy practices, please contact our medical coordination desk: